Best practise
We endeavour to provide the highest standards of safety and service. Each vehicle is maintained in strict accordance with the manufacturers recommendations. Each chauffeur complies with the laws and regulations as laid down by the Road Traffic Act 1991.
Payment
We at Chauffeur Car UK accept payment by way of Cash/Cheque/Credit Cards. We will carry out work on account for individuals or companies (the applicant) subject to status. We may require in the first instance payment in advance before allowing account facilities. As a condition of opening an account with us the applicant will agree to pay all invoices issued by us within 30 days from the date of invoice. Any discounts or special rates will be agreed beforehand by us in writing. The applicant for an account must provide any references required to check creditworthiness. Credit card payments will incur a 10% fee.
Damage/soiling
Any malicious damage or deliberate breakages or carelessness resulting in damage to the vehicle will be charged directly to the person who placed the booking. Any passenger causing excessive soiling inside the vehicle will be charged for valeting of the vehicle. Excessive soiling is when the car is unusable for the next client and cannot be easily rectified by the chauffeur with equipment provided in the vehicle.
Licensing/insurance
Chauffeur Car UK is a licensed operator and has full private hire insurance. We will not carry more passengers than our insurance or licensing allows.
Smoking/food/drink
Chauffeur Car UK has a NON-smoking policy to protect the chauffeur’s health and our liabilities in line with health and safety legislation and the law. Smoking in the cars is not permitted. The driver will stop for a break if requested. Food and drink can be consumed in the car only with the chauffeur’s permission.
Cancellation
We will only refund deposits up to 12 hours before the journey commencement. Should a client ‘no show’ the booking the client will be invoiced for the total amount of the fare.
Breakdown
Our vehicles are serviced and maintained to the highest levels, However in the unfortunate event of breakdown Chauffeur Car UK cannot be held responsible. Every effort will be made to get you to your destination on time, but we are not liable for any loss due to delays caused by traffic jams, road works, road closures, diversions, extreme weather conditions, collisions caused by other parties on the journey. Chauffeur Car UK may cancel all services and give full refund in the event of circumstances beyond our control.
Small children
By law small children require additional appropriate restraints. We neither provide nor assist in the fitting of child seats or restraints. It is the adult passengers entire responsibility to make sure any children in His/Her care are properly secured.